Mandatory New Signage for PHVs

by | Jun 20, 2024 | PCO Driver News

Transport for London (TfL) has introduced new signage requirements for all licensed Private Hire Vehicles (PHVs) as part of their effort to implement the Department for Transport’s Statutory Taxi and Private Hire Vehicle Standards. This new regulation aims to enhance passenger safety and streamline the information provided within the vehicles.

What Does the New Signage Include?

From July 1, 2024, new signage will be installed in PHVs during the annual licensing inspections. The signage will include the following essential information:

  1. How to make a complaint to TfL: This ensures that passengers know how to report any issues or complaints regarding their ride.
  2. No-smoking sign: To remind passengers and drivers that smoking is prohibited within the vehicle.
  3. Cycle safety sign: Highlighting the importance of being cautious of cyclists on the road.
  4. Seatbelt sign: Encouraging all passengers to buckle up for their safety.
  5. Pre-book only sign: Indicating that the vehicle is only available for pre-booked rides.
  6. Message advising passengers to respect their driver: Promoting mutual respect between drivers and passengers.

Installation and Compliance

Key Dates:

– From July 1, 2024: Installation of the new signage begins during annual vehicle inspections.

– From July 1, 2025: All PHVs must display the new signage.

Drivers whose licenses are granted on or after July 1, 2025, must ensure that their vehicle displays the new signage unless they have a valid exemption. Failure to comply with this requirement can result in licensing action against the driver and vehicle licensee.

Placement of Signs:

The new signage must be placed in the nearside and offside rear quarterlight windows. If these spaces are unavailable or the signs would not be visible to passengers, they can be installed on the nearside and offside rear door windows. The installation will be handled by Marston, TfL’s vehicle inspection service provider, to avoid any damage.



To apply for an exemption from displaying the new signage, email Exemptions must be approved by TfL, and without approval, all PHVs must comply with the new signage requirements.


These new signage requirements are designed to improve safety, streamline information, and enhance the overall experience for passengers and drivers. It’s crucial for all PHV drivers to comply with these new regulations to avoid any licensing issues and contribute to a safer and more respectful transport environment in London.



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