What is the TfL SERU Assessment?
It is a test Private Hire drivers need to do to remain or become a licensed Private Hire Driver in London. The SERU assessment is a computer-based test that must be taken at a Transport for London (TfL) office. The SERU assessment is made up of multiple-choice questions and complete the sentence by adding the missing word questions.
What does SERU stand for?
SERU is an acronym for Safety, equality, and regulatory understanding.
Do I need to do the SERU assessment?
If you are a licensed private hire driver in London or want to become one, then you will need to complete the SERU assessment at some point.
Do all Licensed Private Hire Drivers need to do the SERU assessment?
Yes, all existing licensed private hire drivers in London will need to complete the SERU assessment at some point. The SERU deadline or as TfL calls it transitional arrangements are set at different dates depending on when you applied for your private hire licence, if you have previously submitted your evidence for the English Language requirement and if that evidence was accepted by TfL or not. Here is a SERU assessment dates chart you can use to figure out when you must complete your SERU assessment by.
Does the SERU assessment replace the TfL English Language Requirement (ELR)?
If you haven’t submitted your evidence for English Language Requirement or if you have and TfL has not accepted it, then the SERU assessment forms part of the evidence for the English Language requirement by TfL. You may also need to do a Speaking & Listening test to fulfil all parts of the TfL English Language Requirement.
How do I book my SERU assessment?
TfL will invite you for the SERU assessment, this can be any time before the SERU transitional arrangement date that effects your Private Hire licence.
Where do I take the SERU assessment?
The TfL SERU assessment is taken at a TfL driver assessment centre, you will be given the details of their test centre after they have invited you and you have accepted a time for your SERU assessment.
Here is the address for the 2 TfL driver assessment centres.
- TfL assessment centre at Pier Walk, 14 Pier Walk, London, SE10 0ES
- TfL assessment centre Ashfield House (West Kensington), 7 Beaumont Avenue, London, W14 9UY
How much is the SERU assessment?
The cost of doing your SERU assessment is £36, which you pay TfL. If you do not pass the first time, you can re-sit the SERU assessment for £16. If you fail the second time, you will need to restart the full Private Hire Licence application and pay the full fees again.
When is the SERU assessment deadline?
The SERU deadline dates will either be:
1. 30 September 2023
2. 20 September 2024
- 31 March 2025
- New applicants after 1 April 2023 will always need to complete their SERU assessment before getting licensed.
The SERU assessment transitional arrangement dates set by TfL are different depending on a few factors such as when you applied for your private hire licence, if you submitted your English Language requirement before the previous deadline and if that evidence for English Language requirement was accepted or not by TfL. Here is a chart with SERU dates to help you figure out when your SERU assessment deadline is.
How long is the SERU assessment, test, exam?
The SERU assessment is 45 minutes and is taken in exam condition.
How many questions on the SERU assessment?
The SERU assessment is made up of 37 questions. 18 multiple-choice questions, 17 complete the sentence by adding the missing word questions and 2 reading & understanding questions.
What’s the SERU assessment pass mark?
60% is the pass mark for the SERU assessment.
Where can I get SERU assessment practice?
The SERU assessment is based on the TfL Private Hire Vehicle Driver’s Handbook, all the information you need is there but to get a real feel of the SERU assessment you can take our online SERU assessment course and SERU mock test, which has the same amount of questions and time-limit as the actual SERU assessment.
Is the SERU assessment computer based?
Yes, just like the current Topographical Skills assessment the SERU assessment is computer based, so you will need to know how to use a computer and mouse.
What type of questions are asked on SERU assessment?
The SERU assessment is made up of the following types of questions:
- Multiple-choice questions – You will get a question with 3 possible answers, you may need to choose 1 or more correct answer.
- Complete the sentence by adding the missing word questions – You will get a sentence with missing words and below that a list of 6 words, you must fill in the missing words with one of the words from the list. Any unused words need to be put in the square as instructed.
- Reading & Understanding questions – You will be given a paragraph to read along with 3 statements relating to the paragraph, you must choose the correct statement.
How do I cancel SERU test date?
If you need to cancel or change your SERU assessment test date, then you must contact TfL via email at TPHDriverassessments@tfl.gov.uk or call them on 0343 222 4444.
I am Dyslexic, how do I take SERU Assessment Test?
If you suffer from Dyslexia, you can ask TfL to make reasonable adjustments for you to complete your SERU assessment.
Make sure you contact TfL via email at TPHDriverassessments@tfl.gov.uk or call them on 0343 222 4444.
Online SERU Training